Support
BikeMate FAQ
Frequently Asked Questions
What is BikeMate?
BikeMate is a cycling companion app designed to help riders track their rides, log bike maintenance, and monitor performance trends over time. It focuses on equipment awareness rather than coaching or training plans.
Who is BikeMate for?
BikeMate is built for recreational cyclists, commuters, mountain bikers, road cyclists, and anyone who wants to keep better records of their bikes and rides.
Does BikeMate provide training, fitness, or medical advice?
No. BikeMate does not provide medical, health, fitness, or training advice. All information shown in the app is informational only and should not be interpreted as professional guidance.
How accurate is GPS ride tracking?
GPS accuracy depends on your device hardware, operating system, satellite availability, signal strength, and environmental conditions. All recorded ride data (distance, speed, elevation) should be considered approximate.
Can BikeMate be used offline?
Yes. BikeMate is designed with offline-first functionality. You can record rides and log maintenance without an internet connection. Data will automatically sync when connectivity is restored.
Does BikeMate replace professional bike servicing?
No. BikeMate does not replace professional bicycle servicing or inspections. Always consult a qualified bicycle mechanic for mechanical assessments, safety checks, and repairs.
How does maintenance tracking work?
BikeMate allows you to log services, component replacements, and maintenance intervals based on ride usage. These logs are intended to help you remember past work and estimate future needs.
Are maintenance reminders guaranteed to be accurate?
No. Maintenance reminders are estimates based on recorded ride data and user input. Actual component wear depends on riding conditions, terrain, weather, and riding style.
Can I manage multiple bikes?
Yes. BikeMate supports multiple bike profiles. Each bike maintains its own ride history, mileage, and maintenance records.
Is my data private?
Yes. Your ride and bike data are stored securely and are private by default. BikeMate does not sell personal data. Public sharing features, if enabled, are optional and controlled by you.
Does BikeMate integrate with third-party services?
Some integrations (such as fitness platforms or exports) may be available depending on your version of the app. Integration availability may change over time.
Is BikeMate free?
BikeMate may offer both free and premium features. Any paid features or subscriptions will always be clearly indicated before purchase.
What devices are supported?
BikeMate is designed for modern Android and iOS smartphones. GPS accuracy and feature availability depend on your device capabilities and operating system version.
Does BikeMate track me when I'm not riding?
No. Location tracking only occurs during an active ride or when explicitly enabled by the user. Background location usage is limited to ride recording functionality.
How can I get support or report a problem?
If you experience issues or have questions, please contact us at info@elcolynx.com or through the support details provided in the app.